Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Are you an experienced Claims or Underwriting professional – ideally with knowledge of both domestic Canadian & Lloyds London Market claims processes and procedures? Do you want to bridge an Underwriting & a Claims mindset? Are you looking to join an organization that prioritizes both excellence in underwriting & claims service?

If so, we have a fantastic new role as a Claims Liaison that we would love the opportunity to discuss further with you.

Special Risk Insurance Managers is currently seeking a Claims Liaison to join our growing team. This is a key role with room for further growth within our company. We have multiple locations across Canada and offer remote work options as well.

If you are looking for an opportunity in a fast paced, motivating, hybrid work environment with great benefits, where you are empowered in your role, you may be the exact person we are looking for!

Since the people we work with are as important as what we do in our roles, go here https://youtu.be/fTcIM-EAIJ4 to get to know Jessica Fryer our Chief Underwriting Officer.

As Claims Liaison, you will:

• Coordinate with SRIM Underwriting teammates to gather documentation, verify accurate information and provide responses related to basic claims inquiries received from various adjusters, market partners and London brokers
• Coordinate with Chief Underwriting Officer and VP of Underwriting to manage inquiries, to gather documentation, verify accurate information and draft responses related to complex claims involving wordings conflicts, breach of policy terms & conditions and denials received from various adjusters, market partners and London brokers
• Review claims notifications & updates to monitor & report on potential loss trends and/or underwriting concerns
• Analyze and interpret claims data, identifying trends and patterns, and providing insights to help drive business decisions.
• Monitor outstanding Property & Liability claims activity, obtain & report with periodic updates. Create & continually update a report noting large reserve increases, unusual delays or underwriting concerns.
• Coordinate with Chief Underwriting Officer & Third-Party Administrators and Insurer claims representatives for a monthly claims meeting to discuss claims trends within the industry and SRIM’s portfolio
• Obtain detailed loss ratio breakdowns from Third Party Administrators and Insurer claims representatives &/or our London brokers as requested
• Provide claims related analysis & commentary as requested
• Stay up-to-date on legislative & regulatory changes and trends that may affect the organization and its partners from a claim’s perspective
• Build and maintain strong relationships including attending meetings, events, and conferences as needed
• Collaborate with SRIM Underwriting leadership & Third-Party Administrators and Insurer claims representatives to identify areas of potential improvement in wordings and claims outcomes with a view to developing strategies to achieve shared goals
• Develop reports, dashboards, and visualizations to present complex claims data in a clear and concise manner.
• Additional duties as the Chief Underwriting Officer sees fit and assigns

What you bring to the team:

• Experience dealing with claims from First Notification of Loss to resolution.
• Knowledge of property & complex casualty claims and the confidence to coordinate and initiate discussions with our underwriters, leadership team, adjusters and market partners
• Strong written & verbal interpersonal & negotiation skills
• Strong organization, prioritization, and time management skills to complete assignments efficiently and within structured timelines
• An eye for detail to provide reports with a high degree of accuracy
• Positive, self-driven, and disciplined attitude with a solutions focus
• Ability to work harmoniously in a team environment & collaborate with teammates
• Flexible and adaptable to change
• Working level knowledge & ability to use Microsoft Office Suite including Outlook & the ability to create & manipulate Excel spreadsheets
• Level 1 – General Insurance license (or the ability to obtain within a 60 days)
• CAIB, CIP, CRM, FCIP or working towards finalizing a designation is preferred
• 7+ Years Commercial underwriting experience &/or 3+ years Claims Experience **Additional consideration given to candidates with prior MGA experience

What we bring to the table:

• A fulfilling company culture that empowers our people, provides personal support & mentorship, professional growth, and career advancement.
• Competitive Salary
• Bonus Structure
• Company-matched RRSPs
• Employee Stock Purchase Plan (ESPP) through our parent company Brown & Brown (BRO)
• Extended medical benefits through Canada Life
• Job Stability
• Continuing education and professional designation subsidy
• A positive and collaborative environment; teammates are rewarded on their performance and achievement of goals.
• An environment where a proactive and entrepreneurial attitude thrives.

Company Background

We are an award-winning incorporated Managing General Agent (MGA) serving Canada’s specialty and niche product insurance markets, offering one of the most comprehensive product lines available. Established over 25 years ago, Special Risk Insurance Managers has grown to encompass a wide range of niche and specialty products including Hard-to-Place Casualty & Property, High Value Residential, Sports, Leisure & Entertainment; Health & Beauty, Special Events, Inland Marine, Logging, Aviation and Marine.

Throughout our growth, we have remained true to what has enabled our success: our work culture, service to our brokers, and strong relationships with our markets.For more information about the products offered by Special Risk Insurance Managers, please refer to our expanded product guide.   https://srim.ca/wp-content/uploads/SRIM_Expanded_Product_Guide_2023.pdf

*Note: Only candidates selected for an interview will be contacted

Work Remotely

• Yes – within Canada

Salary Range $75,000-$110,000+ CAD (based on experience/qualifications)

The Power to Be Yourself  

We are an Equal Opportunity Employer. Brown & Brown is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.