Reporting

Special Risk is proud to partner with Royal Claims Services Ltd., a company recognized for its consistent excellence in claims management. Over the years, Royal Claims has developed into a trusted Delegated Claims Administrator, known for its ability to manage a diverse range of claims with precision and care.

With extensive expertise in both the Canadian and Lloyd’s insurance markets, Royal Claims delivers a thoughtful, well-organized approach to every claim. Their team combines deep industry knowledge with advanced tools and data-driven processes, ensuring claims are handled efficiently, accurately, and with a focus on the needs of all stakeholders.

Royal Claims is committed to providing reliable and transparent support to claims managers and insurance companies. Their approach blends innovation with personalized service, offering brokers and clients the confidence that every claim will be handled to the highest standard.

To learn more about Royal Claims Services, please read more here.

With a wealth of over 60 years in claims management and handling, SRIM stands as a testament to our extensive experience in navigating the complexities of the industry.

---

Helpful Checklist for Reporting Claims

Below is a helpful checklist that outlines the information and documents needed to open and process a claim as smoothly and quickly as possible. By providing these details right away, it ensures we have everything required to assist your client and keep their claim moving forward.

All Claims

• Policy & Insured Details
• Policy Number
• Insured’s Name
• Loss Information
• Date of Loss
• Description of Loss
• Location of Loss
• Contact Information
• Insured’s Email
• Insured’s Phone Number
• Claim-Specific Details

Property Claims

• Property Address or specific location
• Type of Damage (e.g., fire, water, theft)
• Photos of Damage (exterior/interior)

Commercial Trucking Claims

• Vehicle Identification Number (VIN)
• Cargo Details (if applicable)

Liability Claims

• Injury or Damage Details
• Statements of Claim (if applicable)

Aviation Claims

• Aircraft Tail Number
• Type of Aircraft

Marine Claims

• Vessel Name/ID
• Vessel Type
• Supporting Documentation
• Completed Loss Notice
• Photos, Invoices, Estimates (as available)
• Police Report # (if applicable)
• Any Additional Relevant Documents (e.g., contracts, inspection reports)

---

When Should a Liability Incident Be Reported?

Liability incidents can be complex, and it’s always better to err on the side of caution whenever an event occurs that might lead to a claim. Submitting a “notice only” brings the situation to our claims department’s attention, allowing us to assess the details and determine if a formal claim is needed. By reporting early, you help ensure any potential exposure is identified and documented right away. Our dedicated claims team is here to support you, so if a policyholder experiences an incident that could become a claim, please submit it for review under the headline “Notice Only.” Once received, we will review and either log the file for reference or advise if there’s a need to open a claim.